Article Keyword Archives: sales training

Sales and Service: 7 Steps for Positive Customer Interaction

During every customer interaction, whether it’s three minutes or an hour, you leave something behind…a person who is either better or worse off than before their contact with you. To build customer loyalty we need to leave each person better. Here are seven things you can do to make sure you have a positive interaction [...]

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Focus on the WIIFT for a Powerful Presentation

A while back I had the opportunity to work for nearly two days with the best-of-the-best sales pros in a client company. We spent our time together focused on taking their game up another notch with a workshop titled “Powerful Presentations.” One thing I noted is that really successful people generally are very open to [...]

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Increasing Sales and Productivity: Action and Fundamentals

We recently surveyed dozens of sales managers about tools and solutions they use to help their sales teams be more productive and successful in selling. When I analyzed these expert sales managers’ feedback, the key ingredient or “secret” to high sales productivity is ACTION!  Ernest Hemingway said, “Never mistake motion for action.” This is so true in sales! We can be [...]

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5 Skills Critical to a Sales Professional’s Success in Today’s economy: Equipping Your Team to Succeed

  It might seem like it’s a different sales world out there today. You’re probably being asked to drive results from a sales team that is possibly feeling beat up. Customers are seeking more concessions than ever before, and you are being asked to produce the same sales – if not more – with less [...]

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Multi-tasking: How to Take the “Crazy” Out of Crazy Busy

If you consider yourself a “multi-tasker” and often reply “crazy busy” when people ask you how you’re doing, then you should listen up. A recent analysis from the business research firm Basex, estimates that extreme multi-tasking costs the US more than $650 billion a year in lost productivity. So what can we do to minimize [...]

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